Orders are typically processed and shipped within 3–5 business days. Please note that shipping times may be extended during holidays, promotional events, or periods of high order volume.

We offer free shipping on all orders over $200 USD. For orders below $200 USD, a flat shipping fee of $8 USD applies to both U.S. and international destinations.

Shipping rates are subject to change. To ensure transparency, the shipping cost displayed at checkout and on your order confirmation reflects the current rate applicable to your purchase. To see more, please check our shipping policy here.

We accept returns within 30 days of delivery for unused items in their original condition and packaging. Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect upon arrival. Any issues must be reported within 7 days of delivery with photos and order details for review.

Orders may only be canceled before processing begins. Personalized items, sale items, gift cards, used products, and certain personal care items are not eligible for return. Approved refunds will be issued to the original payment method within 10 business days after the returned item has been received and inspected. Shipping delays caused by customs, carriers, weather, holidays, or incorrect shipping information are outside our control.

For all return, refund, or order inquiries, please contact us at floralet.myshopify@gmail.com.

To know more about our refund policy, please click here.

Customers in the European Union have the right to cancel or return eligible orders within 14 days of delivery.

This right does not apply to:

• Personalized products
• Custom-made items
• Sealed hygiene products that have been opened
• Other items excluded under applicable EU consumer protection laws.
  

Please refer to our refund policy here.