Politique de remboursement

Return & Refund Policy

At our store, customer satisfaction is important to us. Because our products are fulfilled through third-party suppliers and international warehouses via CJdropshipping please carefully review the following return and refund policy before making a purchase.

Returns

We accept return requests within 30 days after delivery. To qualify for a return, items must be unused, in their original condition and packaging, and include proof of purchase.

To request a return, contact us at floralet.myshopify@gmail.com with your order number and reason for return. Return instructions and the return address will be provided after approval.

Please note:

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
  • Returns sent without prior approval will not be accepted.
  • Original shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, missing, or incorrect, contact us within 7 days of delivery with:

  • Your order number
  • Photos or videos clearly showing the issue
  • A description of the problem

Once verified, we may offer a replacement, refund, or store credit depending on the situation.

Order Cancellations

Orders may only be canceled before processing begins. Once an order has been processed or shipped through our fulfillment partners, cancellations are no longer guaranteed.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or custom-made products
  • Clearance or sale items
  • Gift cards
  • Used or washed items
  • Products damaged by misuse or improper handling
  • Certain hygiene or personal care products

Delivery Delays

Shipping times may vary depending on supplier processing, customs clearance, weather conditions, holidays, or carrier delays. Estimated shipping times are not guaranteed.

We are not responsible for delays caused by:

  • Customs inspections
  • Incorrect shipping information provided by the customer
  • Carrier disruptions
  • Lost packages marked as delivered by the shipping carrier

Lost Packages

If a package is confirmed lost in transit, we will work with the supplier and shipping carrier to investigate the issue and provide a suitable resolution.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will notify you regarding approval status. Approved refunds will be processed back to your original payment method within 10 business days.

Please note that banks and credit card providers may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund approval, please contact us at floralet.myshopify@gmail.com.